Refunds & Returns

1. For Return/Exchange of Products, please notify our Customer Service by phone 016-6688 285 or email support@jjjaya.com.my to report on the products upon 3 days of receiving the goods.
   Please allow up to 7 working days for your inquiry to be processed.
2. Return/Exchange of Products can be arranged under the following reasons:
   a. If the products delivered is in damaged or defective condition; or
   b. If the product is different from the Order delivered. Products for return or refund shall be returned in its original condition, quantity and packaging as it first delivered to customer together with proof of purchase.
3. If the price of product exchanged is lower than ordered product, the difference thereof shall not be refunded. However, if the price of product exchanged is higher than ordered product, the difference thereof shall be paid to us. The delivery charges of the exchange shall be borne by you.

JJ Jaya Marketing Sdn Bhd reserves the right to change and amend any of the Policy of Return and Delivery, and product prices without prior notice. The decision of the Company (JJ Jaya Marketing Sdn Bhd) on all matters and disputes will be final.